Frequently Asked Questions
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Is trading on your platform safe and secure?
We are a safe and honest car Internet platform. Ensuring the safety of automobile transactions is our primary guarantee, and it is also the most basic service for us to carry out export business. The shareholders and investment institutions behind us include BitAuto, China’s first listed automotive Internet company, and Stellantis, the world’s fourth largest automobile manufacturer. These shareholders and investors have become our favorable endorsement, allowing you to cooperate with us. , more assured.
Where do these vehicles come from?
These vehicles come from multiple sources. Some of it comes from the car 4S stores we cooperate with, and some of them come from their new car sales and replacement second-hand cars, and some come from dealers’ test drives and manufacturers’ leasing vehicles. Before we export transactions, we will carefully review and proofread the actual conditions of these vehicles to ensure the legality, safety, and transparency of vehicle condition reports for 100% export transactions of these vehicles. Make transactions simpler and allow customers around the world to choose with confidence!
What’s your accepted payment options?
Our default payment options are TT(Wire Transfer).
Are shipping cost and other cost included in the total payment?
It depends on Incoterms agreed upon between us and buyers. If the Incoterm is FOB, then you will need to handle shipment and inbound custom clearance by yourself. If the shipping term is CIF, then we would include shipping cost and insurance cost for the shipment,but still you have to handle the custom clearance by youself.
How will I know when my payment has been received by your bank account?
It is very important that you provide us proof of payment to secure your order. Once the payment has been made, please send us a confirmation of payment(normally a bank slip) together with the proforma invoice number .Once your payment is confirmed from our end, we will inform you by email.
Does every vehicle get inspected before they are shipped to me?
Yes. Every vehicle we sell must go through rigorous inspection before we load them onto Container(or Ro-RO vessel, depending on the situation).
When will my vehicle be shipped?
The exact date of departure will have to be decided by shipping company, according to their shipping schedule. Once we receive the bill of lading from the shipping company (usually within a week from the estimated shipping date, we can confirm with you the exact date the vehicle is loaded on the ship. Please wait to receive the departure and arrival date of your shipment from us. In some cases, we might contact you to obtain further information that is needed before shipment .We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies.